Privacy Policy

At ROOS Eyewear, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

Personal details such as name, phone number, email address, and shipping address
Payment-related information (processed securely via third-party payment gateways)
Prescription details provided by you for eyewear orders
Order history and transaction details
Device and browser information, IP address, and website usage data

2. How We Use Your Information

Your information is used to:

Process and deliver your orders
Verify payments and prevent fraud
Communicate order updates, offers, and customer support
Improve our website, products, and services
Comply with legal and regulatory requirements

3. Prescription Data

Prescription details shared by customers are used strictly for order fulfillment. ROOS Eyewear does not share prescription information with third parties except where necessary to complete your order.

4. Payment Security

ROOS Eyewear does not store your card or UPI details. All payments are processed securely through authorized third-party payment gateways that comply with industry security standards.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze website traffic, and personalize content. You may disable cookies in your browser settings; however, some features of the website may not function properly.

6. Data Sharing

We may share your information only with:

Delivery and logistics partners for order fulfillment
Payment service providers for transaction processing
Legal or regulatory authorities when required by law

We do not sell or rent your personal data to third parties.

7. Data Protection

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

8. Your Rights

You have the right to:

Access, update, or correct your personal information
Request deletion of your data, subject to legal requirements
Opt out of promotional communications at any time

9. Third-Party Links

Our website may contain links to third-party websites. ROOS Eyewear is not responsible for the privacy practices or content of such websites.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

ROOS Eyewear reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on the website.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bankura, West Bengal.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us through the support details provided on our website or visit our outlet at Nutanchati, Bankura.