Return Policy

At ROOS Eyewear, each product is carefully inspected and packed before dispatch to ensure quality and accuracy. Customers are requested to review product details thoroughly before placing an order.

1. Product Nature

Eyewear products, including spectacles, lenses, sunglasses, and accessories, are personal-use items. Due to hygiene, customization, and product sensitivity, orders once placed are considered final.

2. Customized & Prescription Orders

Products that are customized or made based on customer-provided prescription details are prepared exclusively for individual use. Accuracy of prescription information is the sole responsibility of the customer.

3. Order Verification

Customers are advised to verify:

• Frame selection
  
  
• Lens type
  
  
• Prescription details
  
  
• Shipping address
  
  

before confirming the order. ROOS Eyewear shall not be responsible for issues arising from incorrect details provided by the customer.

4. Damaged or Incorrect Products

In the rare event of receiving a product that is damaged during transit or differs from the confirmed order, customers must notify ROOS Eyewear within 48 hours of delivery with clear photos or videos for verification. Resolution, if applicable, will be determined solely at the discretion of ROOS Eyewear.

5. Refunds

Any refund consideration, if applicable, will be processed only after internal review and approval. Refunds, if approved, will be issued through the original payment method within the applicable processing timeline.

6. Non-Eligible Cases

The following cases are not eligible for any consideration:

• Change of mind after order placement
  
  
• Incorrect prescription or product selection by the customer
  
  
• Normal wear and tear
  
  
• Damage caused after delivery
  
  
• Delays caused by courier partners
  
  

7. Policy Authority

ROOS Eyewear reserves the right to accept or decline any request related to post-delivery issues based on inspection and verification.

8. Policy Updates

This policy may be updated or modified at any time without prior notice. Continued use of the website implies acceptance of the latest version of the policy.

9. Contact

For any concerns related to your order, please contact our customer support through the details provided on the website or visit our outlet at Nutanchati, Bankura.