Welcome to ROOS Eyewear. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. Shipping Locations

ROOS Eyewear ships eyewear products across eligible locations in India. Delivery availability may vary based on pin code and courier service coverage.

2. Order Processing Time

• Orders are processed within 1–3 business days after successful payment confirmation.
  
  
• Orders placed on Sundays or public holidays will be processed on the next working day.
  
  
• Customized orders, including power lenses, may require additional processing time.
  
  

3. Shipping Time

• Estimated delivery time is 3–7 business days, depending on the delivery location.
  
  
• Remote areas may require additional delivery time.
  
  
• Delivery timelines are approximate and may vary due to external factors.
  
  

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
  
  
• ROOS Eyewear may offer free shipping on selected products or during promotional periods.
  
  

5. Order Tracking

• Once shipped, tracking details will be shared via SMS, email, or WhatsApp.
  
  
• Customers can track their orders using the provided tracking information.
  
  

6. Delivery Conditions

• Please ensure the delivery address and contact details are accurate.
  
  
• ROOS Eyewear is not responsible for delays caused by incorrect address details provided by the customer.
  
  
• Orders will be delivered to the address provided at checkout only.
  
  

7. Delayed or Failed Delivery

• Delays caused by courier partners, weather conditions, strikes, or unforeseen circumstances are beyond our control.
  
  
• If delivery fails due to customer unavailability or incorrect address, re-shipping charges may apply.
  
  

8. Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.
  
  
• Supporting images or videos may be required for verification.
  
  

9. Delivery to Physical Store

Customers may choose to collect orders from our physical outlet at Nutanchati, Bankura, if this option is available at checkout.

10. Changes to Shipping Policy

ROOS Eyewear reserves the right to update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Us

For shipping-related queries, please contact our customer support through the details provided on the website or visit our outlet at Nutanchati, Bankura.