Terms & Conditions

Welcome to ROOS Eyewear. By accessing or using our website, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use our services.

1. General

ROOS Eyewear is an online e-commerce platform offering eyewear products for purchase and delivery. Our physical outlet is located at Nutanchati, Bankura, West Bengal, India.

2. User Eligibility

You must be at least 18 years old to place an order on our website or use it under parental or guardian supervision.

3. Products & Pricing

• Product images are for illustrative purposes only. Actual products may vary slightly.
  
  
• Prices are subject to change without prior notice.
  
  
• Product availability is not guaranteed and may change at any time.
  
  

4. Orders

• Placing an order does not guarantee acceptance.
  
  
• ROOS Eyewear reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud.
  
  
• Order confirmation is sent after successful payment.
  
  

5. Payments

All payments must be made through the available payment options on the website. ROOS Eyewear is not responsible for payment gateway failures or delays.

6. Shipping & Delivery

• Delivery timelines may vary based on location and product availability.
  
  
• Shipping delays caused by courier partners, natural events, or technical issues are beyond our control.
  
  
• Delivery address must be accurate to avoid delays.
  
  

7. Returns, Refunds & Exchanges

• Returns or exchanges are accepted only for damaged, defective, or wrongly delivered products.
  
  
• Customized items, including power lenses, are non-returnable unless defective.
  
  
• Refunds, if approved, will be processed to the original payment method within the stated timeline.
  
  

8. Prescription Accuracy

Customers are solely responsible for submitting correct prescription details. ROOS Eyewear will not be liable for errors arising from incorrect prescriptions provided by the customer.

9. Intellectual Property

All website content, including logos, text, graphics, and images, is the property of ROOS Eyewear. Unauthorized use is strictly prohibited.

10. User Conduct

Users must not misuse the website, attempt unauthorized access, or engage in activities that may harm the website or other users.

11. Limitation of Liability

ROOS Eyewear shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products purchased.

12. Privacy

Use of this website is also governed by our Privacy Policy. By using the site, you consent to the collection and use of personal information as outlined therein.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Bankura, West Bengal.

14. Modifications

ROOS Eyewear reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

15. Contact

For any questions or concerns, please contact us via the support details provided on the website or visit our outlet at Nutanchati, Bankura.